Given the variety of pricing schemes we attempted to create an apples-to-apples comparison by calculating what the first year cost would be for an office of 10 people for the 3 services that have monthly plans. We assume each person has one computer, share a printer, and the entire office will use 10 hours of on-site tech support in a year.
The key to deciding on a per-service approach versus signing up for a monthly or yearly plan is to figure out how many hours of on-site and remote help you’re going to need. Tally up the number of monthly service calls and on-site support sessions that you request and compare what you paid with what you would have to pay under a subscription plan.
HelloFresh pricing ranges from $29 to $179 per service and $39 to $99 per month per user for support plans. All plans include 24/7 phone support, 24/7 online support, adding new devices to network, computer & server setup, software & OS installation, tune-ups, diagnostics, repairs, data backup & transfer.
This is helpful if you have planned events/changes taking place where you may need tech support and wouldn’t want to wait. Phones, tablets, printers, and scanners would all count as additional devices.
Nerds On Call Price Chart: Per-ServiceNerds On Call Pricing Chart: Plans Plan includes phone/online support, adding network devices, firewall support, VPN support, computer & server setup, software & OS installation, tune-ups, diagnostics, repairs, data backups, and transfers. Plan First Year Cost for Office of 10 People If you want to cap your on-site costs or need on-site services quickly, or you use services covered by their definition of a Quick Fix then Nerds On Call might be best for you.
Computer Assistant Price Chart: Per-Service Computer Assistant will typically assess your problem and give you an estimate of the time it will take to solve the problem before sending a technician. When you begin with Computer Assistant, you’ll be assigned a representative who will be your main point of contact.
Why pay for a full-fledged IT professional when all you need is someone who knows a USB port isn’t going to be on a cruise ship’s itinerary. If your office is descending into chaos because your projector won’t connect with your laptop, and you have a presentation in 5 hours, tech support may not be your best option.
Hourly rates vary so greatly because contractors are from all over the world ranging from Cosby, Tennessee to Indonesia. Craigslist has a place for you to post “Gigs” with a section specifically for computers.
You’re left to screen potential help on your own, but if you have a relatively simple job, this can be a very affordable option. Keep in mind that those figures to not include additional costs that are common with a full time employee, like life and health insurance, retirement plans, payroll taxes, paid time off, and other employee benefits.
GeekS quad might be the only nationally recognizable name in tech support, but they’re not the only option for small businesses. If your small business has less than 10 employees with relatively simple tech support needs, you’re probably best off working with a per-service from a company like Computer Assistant or GeekS quad.
Hiring a local tech-savvy person looking for a gig on Jackrabbit or Guru is another good option. If your small business has more than 10 employees or more consistent and higher level technology issues, you will likely do best paying for a subscription-based plan.
Original review: Jan. 21, 2021We paid for 3 years insurance for my son's laptop. We made a claim over 3 months ago for water damage to the device, submitting all requested paperwork at the time.
Original review: Jan. 12, 2021 GeekS quad never showed up after confirming two appointments and never called. I tried to call the scheduling number and waited 30 minutes to tell me they want to reschedule again.
There was no email to let them know I was dissatisfied and unable to connect me with a supervisor. Agents do not enter the right notes into the file, have all sorts of questions for you but do not enter your answers, just to get to the actual scheduled appointment scheduler requires multiple calls, they transfer the call regularly and then 8 out of 10 times not to the right place/department.
Technicians do not run a full diagnostic on the actual machine, relying only on the error codes and what the internet posts as the issue with the codes, well that didn't work as a 3rd party vendor did test and indicated that he found the solution to be something different from the code would indicate... Did so by testing, but GeekS quad did not test. Instead of putting any “additional” return visits on a priority service level.
Justin of Fair Oaks, CA Verified Reviewer Original review: Dec. 31, 2020Purchased an HP Chromebook in September 2020 with the one year GeekS quad protection plan.
After three months of use the lid/screen lower right corner was breaking apart separating the screen from the lid causing a popping sound when closing the Chromebook. Created an appointment with GeekS quad at my local Best Buy in Citrus Heights on 12/28/2020.
A day later on 12/29/2020 the new protection plan was canceled and was not notified until 12/30/2020 via email. Contacted GeekS quad at the phone number listed within the email.
Followed the prompts within the phone tree to speak to someone that the wrong protection plan was cancelled. After waiting for over 10 minutes trying to see if the person would answer I received no response.
Called GeekS quad back spoke to another rep who surprisingly could see the issue and confirmed the wrong protection plan was canceled but could not assist me correcting the issue and had to transfer my call. Called back again and at this time when a rep answered I asked to speak to a supervisor/team lead or a manager.
Called back again and spoke to another rep of which at this time I am furious that they can treat a customer who spends thousands of dollars each year this way. Again asked to speak to a supervisor/team lead or a manager and was advised since they all work from home, he could not connect my call and that he could send a request for a manager to call back which could take up to 2 to 3 days.
The rep even started to raise his voice at me which you never do when a customer has experienced this kind of treatment as it only escalates the situation even more. I requested for the rep to refund me the $144.99 which advised can take up to 7 to 10 business days.
When I paid for the service it didn’t take 7 to 10 business days for the charge to show up on my Best Buy credit card. Asked the rep for his name and call reference number and will be watching for this refund to show up.
Original review: Dec. 17, 2020 GeekS quad is simply a nicely branded product that sells you a promise but always fails to deliver. Firstly, good luck with getting a prompt repair appointment and when they do show up, it's always a 3rd party company.
So basically, GeekS quad sells you their shiny 2/3/5 year maintenance plan and just outsource it when you need it. Sure, what could be more urgent than not having a place to store my child's milk.
Surely not the kind of maintenance plan you want to have if you ever need prompt service. Original review: Dec. 16, 2020We bought a protection plan for our appliances.
He walked in, listened for a couple of minutes and said, “Yep, that's the compressor. How can you pay $400 for a repair service, and then they don't make any effort to fix it.
It is not worth the money to pay GeekS quad for appliance repair. Original review: Dec. 12, 2020I had a one time purchase of Geek squad service last year to repair my computer at Fairmont Pasadena TX Best buy.
All I noticed was city bank calling me and reminding me about a past due amount. I never keep any payments past due, so checked the account and realized that geek squad took 216 dollar for renewal of my service.
Please provide where we can make a formal complaint against the GeekS quad manager at the Narnia, Ontario location as well as who we need to talk to in order to discuss our case! Original review: Dec. 1, 2020I bought the best Sony TV that Best Buy had and paid extra for the total 5-year Parts and Labor Warranty- highly recommended by Jeff, the GeekS quad Rep, who installed everything and did a great job.
Now- my 4-day reservation for Repair has been canceled- Subcontractor AIG can't be here until Friday. I talked to Alan and Debra at GEEKSquad, and they transferred me to the subcontractor- AIG- where I spent 45 minutes with Richard and on hold.