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Score incredible deals on some of the hottest tech and many more products! We all know the world continues to react to an unprecedented pandemic, and I wanted to update you on the ways in which Best Buy is evolving to meet our customers’ vital technology and appliance needs.
To learn more about this process, including the use of protective equipment, social distancing practices and employee self-health checks, we invite you to watch this brief video. As you would expect, we will not offer this service in communities where local governments ask us not to or where, in our view, things are not as safe as we require.
Elsewhere, at Best Buy, our contactless curbside service has been operating for about a month, and in that time we have helped many of you pick up your products within an hour of placing an online order. In both cases, all our precautions are consistent with federal health and safety guidelines and in keeping with our determination to be as safe as we possibly can.
Finally, a great number of people have taken advantage of our ability to troubleshoot and repair their technology remotely, using virtual tools that allow us to help from afar. So many Americans have been trying to create an effective office-like experience in their home or use technology to enable remote learning for their children.
At some point soon, we will invite customers to shop Best Buy in person, in innovative ways that follow strict social distancing practices and use proper protective equipment. Across the country these past several days, you have come to our stores to buy the technology and household necessities that are so valuable at a time like this.
We remain determined to continue to serve you and are announcing today a new way of making our stores accessible while even further enhancing customer and employee safety. In our stores Beginning Sunday, March 22, we will offer contactless curbside service at all locations across the country where state or local laws allow.
Because of the increased concern for you, your families and our employees, we have made the decision to suspend currently scheduled installations, hallways or repairs for large items like refrigerators, freezers, washers, dryers and TVs. Beginning Monday, March 23, we will no longer deliver these large products into your home and will, instead, offer free doorstep delivery.
If you have an order scheduled for installation in the next 30 days, please expect an email or text from Best Buy about your delivery options. Earlier this week, we announced changes to how Best Buy will run our business in light of the COVID-19 pandemic.
Right now, our role as a consumer electronics retailer is rapidly shifting, and we are striving to make the best decisions with two goals in mind: The first is to protect our customers, employees and their families. The second is to do the best we can to serve the millions of Americans who are looking to us for increasingly vital technology tools to stay connected, as well as household necessities.
You are turning to us for help getting the technology that allows you to continue running a small business or shift your usual job from an office setting to your home. With these needs in mind and given our commitment to keep our employees and customers safe, we are shortening our store hours this week, and on March 23, will begin permitting only a few customers into the store at a time, so we can enforce the necessary social distancing guidelines.
We are making the best decisions we can with two goals in mind: protecting employees, customers and their respective families, while trying our best to serve the millions of Americans who rely on us for increasingly vital technology that keeps them connected to their school and work, and for the appliances necessary to help them store and prepare food. Demand is high for these necessities, including for the millions of children who will now rely on technology to continue their education online.
We will revisit on an ongoing basis the decision to remain open with shorter hours, but our intention is to operate this way through Sunday, March 22. Starting Monday, March 23, and at least for the next two weeks, we will serve our customers through limited access to our stores and curbside pickup.
Customers will be escorted by an employee, maintaining the recommended social distancing separation of 6 feet and following the official guidance to not allow clusters of 10 or more people Pick up a product at curbside that they ordered ahead of time on BestBuy.com or the Best Buy app Drop off a product for Geek Squad repair For Best Buy, that means understanding how it affects our employees, customers and communities, and then making the necessary adjustments to our work and operations.
We have ramped up cleaning services at our stores and are adding hand sanitizer at the front entrances and at all cash registers. We are closely following the Centers for Disease Control’s (CDC) guidelines and recommendations on the steps we can take to help prevent the spread of the virus.
We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk. A strict travel policy for our employees is in place, and we have canceled meetings with large gatherings, again to do what we can to help prevent the spread of the illness.